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7 Steps to Automate Your Ecommerce Business

Automation of online commerce is not only the choice of a platform for an online store. It is necessary to automate all possible stages of business interaction with counterparties: customers, manufacturers of goods, and service providers for practical work. But before dropping down the steps to automate your eCommerce business, let’s first break down what eCommerce is for those unfamiliar.

What is eCommerce? 

E-commerce is the business of buying and selling goods and services on the Internet. Clients can shop from their computers and other touchpoints, including smartphones, smartwatches, and other digital assistants. Online commerce refers to both online retail, online shopping, and electronic transactions. While most people think of e-commerce as business-to-client (B2C), there are many other types of e-commerce. These include online auction sites, internet banking, online ticketing and booking, and business-to-business (B2B) transactions. 

Seven Steps to automate your eCommerce business 

How to start automating an online store? We suggest following step-by-step instructions for automating an online store.

  • Conduct a technical audit of the marketplace 

If customers report or you yourself notice that the site has begun to slow down, you will probably need to increase the hosting capacity or correct errors in the site code.

  • Analyze your business model

Suppose you are experiencing regular supply disruptions from a supplier or a slow workflow. Then, do some data analytics to make more innovative business steps. For example, it may be worth revisiting partner terms or finding new suppliers with whom you will not experience delays and cash gaps.

  • Detail the description of business processes 

If possible, split the stages into the maximum number and set mandatory events and time frames for responsible employees.

  • Assign Responsible Roles 

Determine who is responsible for each stage: planning, execution control, actual results. It can be 1 of your employees performing two roles. It will be correct to build motivation for each position. Moreover, do not discard the importance of trainings and meetings to keep the team in touch. Use platforms like Andcards to save time deciding the perfect spot and date for every meeting.

  • Find bottlenecks at the junction of stages 

They cannot be missing. Start optimization from the most problematic places. Make changes, test, take readings and make changes again.

  • Solve critical problems locally 

Automating appropriate solutions to problems will provide fast online services, but every time you choose a solution, think about ready-made methods for exchanging data between systems.

  • Minimize risks 

If there is no way to automate: there is no ready-made solution, and development and integration go beyond the allowable budget of the solution. In this case, the best is to outsource the process. You do not need an accountant, a security guard, a staff of operators, and couriers. It will be cheaper to conclude a fixed-term contract with a supplier with performance indicators and obligations rather than hiring staff who need to be managed, who need tasks and have to pay dues, get sick and go on vacation.

Conclusion

This was a small part of the opportunities to avoid the risk of financial losses and working tools to optimize the online store. Think over and always keep in mind the optimal scheme for an automated process with minimal human involvement. If end-to-end process automation cannot be implemented in the current conditions, draw a diagram of complex automation with the described rules for data exchange between integrated solutions.

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